The Urban Butler is a boutique service run by a select team of property management specialists, with a long background in real estate, marketing, travel and tourism, communications and customer service. With a passion for the possibilities of the shared economy, The Urban Butler was created to fill a niche in the market for short stay property management. You’ll find us to be approachable, professional and ready to work with you every step of the way.
Jon Lawry - director
Jon is a true people person. He loves meeting new people and bringing his strategic thinking to help tackle any situation.
Jon's career in real estate and accounting spans over 15 years in New Zealand and Australia. Having worked in many sectors from construction through to valuation, he has a natural affinity for property. Jon holds professional memberships at the Property Institute of New Zealand (PINZ) and the Australian Property Institute (API).
Amber knowsley - manager
Amber's hospitality career spans over more years than she cares to admit, and has worked all over the world including London, Canada, Korea and Australia. Her strengths lie in guest and client services and communications, as well as housekeeping logistics and management.
Amber graduated in 2017 from AUT with her Masters of International Hospitality Management focusing her final thesis on carbon emission mitigation in the New Zealand accommodation industry.
Jon and his team have been sensational since the start. While providing key information and statistics with a lease hold apartment I was selling for a client, I thought about putting my own apartment up to the test. Jon has exceeded every expectation I had and has made our journey easy, transparent and enjoyable. With his attention to the little details and excellent communication we know we are in good hands and I have already recommended him to clients and friends/family.
We look forward to a long and lucrative relationship with Jon and The Urban Butler team!
Jon and the team at The Urban Butler are really great to deal with, personable, professional and proficient.
Their point of difference is their attention to detail; from the on-boarding process through to the management of the property and guests, monthly reporting and additional guest services/experiences, no stone goes unturned – a truly hassle free management service. Since they have been managing my property, we have increased revenue and occupancy month on month – Highly recommended!
We are a proud Airbnb superhost.