Privacy Policy

The Urban Butler Limited (“us”, “we” or “our”) takes its obligations in relation to the privacy of your Personal Information seriously. In this Privacy Policy, “you” and “your” refers to the individual providing Personal Information to us. This Privacy Policy provides information in relation to the basis upon which we collect, hold, use and disclose your Personal Information.

What information do we collect?

• We collect personal information directly from you.
• When booking with us we ask for, and require, the following personal information: name, contact information (phone number and email address), billing or purchase information, and a valid form of ID. We may also request and collect other information relating to your stay that will help us improve the experience we are able to offer you.
• When managing your property we ask for, and require, the following personal information: name, contact information, bank account details and property address.

Why do we collect this information?

• We collect this information to conduct business and communicate with both our homeowners & guests, and to tailor our services to provide the best possible experience for all our customers.
• When booking with us, we require personal photo identification to screen guests and prevent credit card fraud.
• If you choose not to provide photo identification, we may be unable to accept your booking.
• We also collect email addresses to reach out to the users of our services (guests and property owners) to send you communication by e-mail. As long as you're happy for us to do so, we would also like to keep you posted on anything that is happening at The Urban Butler which we think you might like to know about, including announcements about offers, new apartments becoming available or interesting holiday rental content. We want to make sure you're happy with the communications you receive from us, so if at any point you wish us to stop sending you marketing communications please let us know and we'll be able to remove you from our mailing list.

How do we keep this information?

We keep your information safe by storing it securely on our systems and only allowing access to staff who need it to conduct business. We never share your personal information with any other parties except when it aligns with the collection purpose—most commonly this will be with building managers as needed for any emergency procedures during your stay.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at contact@urbanbutler.com.

Website Cookies

We may also use cookies on this website. A cookie is a small data file stored on a device with a web browser. It can contain information about your device, your IP address, your session, and the online activity of anyone using your device on this website. Most browsers allow you to disable or reject the use of cookies. If you do this, some functionality on this website may not be available or it may take longer to use that functionality.

Third Party Services

We may use third-party booking and payment services necessary to deliver our product to you. 

These third-party services are governed by the privacy policies and/or practices of these providers. If you do not want to provide Personal Information to any of those parties, or make information publicly available, you should not use their service.

Contact Information

As stated above, you have the right to seek access to your personal information and have it corrected or deleted if you believe it to be wrong. You can do this through email or phone: 

Email: contact@urbanbutler.com 

Phone: +64 021 502 001 

If a dispute were to arise between us and we cannot resolve it with you, you may contact the Office of the Privacy Commissioner through their website.