With New Zealand being raised to Alert Level 4, and lock-down keeping everyone inside, COVID-19 seems to be the only thing on everyone’s mind. That’s why we’ve been using this time to focus on our business strategy in response to COVID-19, to ensure our operations continue in the future by making our clients and guests health & safety a priority. We’ve been adapting our processes by following guidelines that have been set by the World Health organisation, Ministry of Health, as well as Airbnb.
Working from home:
When Alert Level 4 was first announced, we were required to shut down our office in Auckland’s CBD. However, thanks to programmes like ZOOM, WhatsApp & Trello, we have been more connected then ever! This has allowed us to stay in touch as a team so we can carefully consider our business approach and make sure we are always adapting to the current environment. Through dropping our premium prices and offering our apartments to those in need of self-isolation accommodation, we are now an essential business, allowing us to continue our services even though we’re all at home!
Cleanliness:
We have been working hard with our cleaning team over the last couple of weeks to revise and set new cleaning processes in order to improve our already high cleanliness standards. This includes:
- Cleaning and sanitising all apartments with commercial grade products.
- Stocking our apartments with gloves, should guests wish to use these.
- Introducing a stand-down period between when guest’s check-out, the apartment is cleaned and the next guest checks in.
- Beginning to use an aerosol disinfectant.
- Removing items such as magazines and hard-copy check-in manuals from apartments.
Check-in:
Our self-check-in process is completely contact less, ensuring our guests’ health & safety! Not only have we installed gloves and hand sanitiser at some of our larger and more common lock box locations, we have also incorporated the disinfection of our lock boxes as one of the new cleaning processes in between stays.
Communication:
Even though we aren’t in office, we have continued with our 24/7 guest communication services to address any questions or concerns and ensure our guests are equipped for their self-isolation. As our apartments are self-catered, we also have the latest information on essential businesses that are open around our apartments for those who don’t know the area but are in need of supplies.
If you’re interested in our services or want more information, you can find out more by following us on Instagram & Facebook, or visit our website and check-out our other blogs!
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