Frequently Asked Questions
If you've got a question about our services you might find it here! If not, please get in touch with us and we'd be more than happy to help.
We’d love to hear from you about this. Please visit our Become a Host page for more information and book a free consultation.
We understand that sometimes accidents happen. The most important thing is to let us know so we can sort it out. For minor breakages, such as a wine glass, we’ll cover this at our cost. For more significant issues, we take a bond as an authorisation hold on your credit card. We use this to cover the cost of any major damage, or to pay our insurance excess, whichever of the two is lower.
Full details on our cancellation policies can be found on our terms and conditions page - You can find a link to this in our footer.
This is covered on our COVID information page - You can find a link to this in our footer.
As our properties are all privately owned, there is some variety in what each one offers—you can see full details of each by clicking on the listing you are interested in viewing, and scrolling down to the ‘amenities’ section.
Please contact our 24/7 customer service line on 021 502 001—we will arrange for access to the property ASAP. If outside working hours (Mon-Fri 9am - 5pm), an after-hours call-out charge will apply, in addition to the cost of replacing any keys and/or locks.
Yes! We offer a discount of 5% for any stay longer than 7 nights, and a 10% discount for a stay longer than 28 nights.
We’re more than happy to facilitate a late check out/early check-in wherever possible, please just contact us and we’ll do what we can to help! Typically, there will only be a charge if the time you wish to arrive or leave means we will be unable to rent the night(s) either side of your reservation to another guest.
We would be delighted to help you plan your special occasion! Please get in touch with us to discuss your request.
All of our apartments have adequate space to work from home with a laptop. In addition, all apartments have high speed Wi-Fi and full kitchens to make your working stay more comfortable. If you have any specific hardware or equipment requirements please get in touch with us and we can either organise this for you or connect you with a local supplier.
Many of our properties allow pets. Please get in touch with us(link) to ask about your specific requirements.